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Last Updated: May 2026
Welcome to Twinsho (“Twinsho”, “we”, “our”, or “us”). This Shipping Policy explains how orders are processed, shipped, delivered, and tracked when you purchase products from Twinsho.
By placing an order on Twinsho, you agree to the terms of this Shipping Policy.
Twinsho is operated from:
Twinsho
1081, Silver Business Point,
VIP Circle, Uttran,
Surat - 394105, Gujarat, India
Twinsho provides hair accessories, beauty products, and related services through its website and applications.
Orders are usually processed within 1 to 4 business days from the date of order confirmation, excluding Sundays and public holidays.
In some cases, orders may be processed faster depending on product availability, payment confirmation, and logistics readiness.
Domestic orders are shipped through registered courier partners, logistics service providers, or speed post, depending on service availability at the delivery location.
Orders are shipped through registered courier partners, logistics service providers, or speed post, depending on service availability at the delivery location.
Delivery timelines may vary based on the customer's location, courier availability, and external conditions. Orders are typically delivred within 6 to 8 business days.
Twinsho offers international shipping to selected countries.
International orders are usually processed within 1 to 2 business days and are typically delivered within 7 to 14 business days, depending on the destination country, customs clearance, and local delivery conditions.
Any customs duties, import taxes, or additional charges applicable in the destination country shall be the responsibility of the customer.
Shipping charges may vary based on product value, delivery location, order weight, payment method, or applicable promotional offers.
Any applicable shipping charges will be displayed at checkout before you confirm your order.
Shipping charges are generally non-refundable unless the product delivered is defective, damaged, incorrect, or the issue is accepted by Twinsho after verification.
Customers must provide complete and accurate delivery information, including full name, mobile number, address, landmark, city, state, country, and postal code.
Twinsho will not be responsible for failed or delayed delivery caused by incorrect, incomplete, or inaccurate address details provided by the customer.
Our logistics partner may make multiple delivery attempts if the customer is unavailable at the time of delivery.
If delivery remains unsuccessful after repeated attempts, the order may be returned to the origin or cancelled. In such cases, applicable shipping or return charges may be deducted from any eligible refund.
Once your order is dispatched, tracking details will be shared through email, SMS, or other available communication channels.
Tracking information may take some time to update on the courier partner’s platform. Twinsho does not guarantee real-time accuracy of third-party tracking systems.
For selected shipments, delivery may be completed through a one-time password (OTP) verification process.
The OTP may be sent to the registered mobile number or email address. Customers may be required to share the OTP with the delivery executive to receive the package securely.
Although we make reasonable efforts to deliver products on time, delivery may be delayed due to logistics issues, weather conditions, strikes, public holidays, customs clearance, government restrictions, natural disasters, or other circumstances beyond our control.
Twinsho will not be liable for any loss, claim, or compensation arising from delivery delays caused by such events.
Twinsho and its logistics partners may not deliver to certain locations due to courier restrictions, service limitations, or operational constraints.
If your location is not serviceable, we may notify you before or after order confirmation and may cancel the order if delivery cannot be completed.
If you receive a damaged, opened, or tampered package, please do not accept the delivery and contact our support team immediately.
If the issue is discovered after delivery, please contact us with order details, package images, and product images for verification.
Returns and reverse pickups, where applicable, will be handled as per Twinsho’s Return and Refund Policy.
Reverse pickup availability may depend on the customer’s location and logistics partner serviceability.
For shipping or delivery-related questions, please contact us:
Email: support@twinsho.com
Phone: +91 90812 79520
Working Hours: Monday to Saturday - 9:00 AM to 6:00 PM
Address: 1081, Silver Business Point, VIP Circle, Uttran, Surat, Gujarat, India - 394105
