Privacy policy

Last Updated: May 2026

Welcome to Twinsho (“Twinsho”, “we”, “our”, or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website, mobile applications, and services.

By accessing or using Twinsho, you agree to the terms of this Privacy Policy.

1. About Twinsho

Twinsho is operated by:

Twinsho
1081, Silver Business Point,
VIP Circle, Uttran,
Surat - 394105, Gujarat, India

Twinsho provides hair accessories, beauty products, and related services through its website and applications.

2. Information We Collect

We may collect the following information from users:

  • Full name
  • Email address
  • Mobile number
  • Shipping and billing address
  • Payment-related details
  • IP address
  • Device and browser information
  • Shopping activity and preferences
  • Communication details submitted through customer support

3. How We Use Your Information

Your information may be used for:

  • Processing orders and payments
  • Delivering products and services
  • Providing customer support
  • Sending order updates and notifications
  • Improving our website and user experience
  • Preventing fraud and unauthorized activity
  • Marketing, promotional offers, and updates
  • Legal and regulatory compliance

4. Payment Information

Payments on Twinsho are processed securely through trusted third-party payment providers. We do not store your debit card, credit card, or banking information on our servers.

5. Sharing of Information

We do not sell or rent your personal information.

Your information may be shared with:

  • Payment gateway providers
  • Shipping and delivery partners
  • Technology and analytics providers
  • Government or legal authorities, when required by law

6. Cookies and Tracking Technologies

Twinsho uses cookies and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Analyze traffic and user behavior
  • Enhance shopping experience

You can manage or disable cookies through your browser settings.

7. Data Security

We implement reasonable technical and organizational security measures to protect your information against unauthorized access, misuse, disclosure, or loss.

However, no online platform or internet transmission can guarantee complete security.

8. Children’s Privacy

Twinsho does not knowingly collect personal information from individuals under 18 years of age. If we become aware of such data collection, we will take appropriate steps to remove the information.

9. Third-Party Links

Our website may contain links to third-party websites or services. Twinsho is not responsible for the privacy practices, policies, or content of such third-party platforms.

10. Your Rights

You may request to:

  • Access your personal information
  • Update or correct your information
  • Delete your information
  • Opt out of promotional communications

For any privacy-related requests, contact us at: support@twinsho.com

11. Data Retention

We retain your information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

12. Changes to This Privacy Policy

Twinsho may update this Privacy Policy from time to time. Updated versions will be posted on this page with the revised update date.

13. Governing Law

This Privacy Policy shall be governed by the laws of India. Any disputes arising under this policy shall fall under the jurisdiction of the courts located in Surat, Gujarat, India.

14. Contact Information

Twinsho
1081, Silver Business Point, VIP Circle, Uttran, Surat - 394105, Gujarat, India
Email: support@twinsho.com